Understanding onboarding statuses
What each step of your application and provider connection means.
Your dashboard shows where you are in getting ready for live payments. Common statuses include:
- Draft: you've started your business profile.
- Profile complete: we have what we need to find a suitable provider.
- Needs review: your business type requires an internal policy review before we can proceed.
- Application started / submitted, you're in, or have finished, the provider's onboarding.
- More information required: the provider needs additional details from you.
- Under review: the provider is reviewing your application.
- Approved: the provider has enabled your account for payments.
- Rejected: the provider declined the application.
- Restricted: the provider has limited some capabilities, often pending information.