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Issuing refunds

Refund a payment in full or in part from the dashboard or API.

You can refund a successful payment in full or in part. Refunds are processed by your payment provider and returned to the customer's original payment method.

  1. Open the payment in the dashboard.
  2. Choose Refund and enter the amount (up to the remaining refundable balance).
  3. Add an optional reason and confirm.

Refunds need the Owner, Admin or Finance role, and you may be asked to re-confirm your identity. Through the API, refunds require an Idempotency-Key header.